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Terms and conditions outlined below apply to your purchase of wine
from us (Nuevos Vinos de España Ltd on our website www.thespanishcellar.com)
either online, telephone, or through the post. Purchasing wines
from us binds you to these terms. |
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reserve the right to revise or update these terms and conditions
without notice. |
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We
endeavour to provide the best service to our UK customers. We are
based in England and only sell and deliver wine within the United
Kingdom (excluding Channel Islands and Isle of Man). |
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Our
VAT number is: 884 4892 64 |
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Postal
address is: Nuevos Vinos de España, 31 Gladstone Street,
Market Harborough, Leicestershire, LE16 9ET |
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We
strive for excellence and make every effort to ensure the information
on this website is accurate; however at times the information may
be out of date or incorrect. Additionally, please note that all
our tasting notes are based on personal opinion which may or may
not fit with your opinion. |
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All
our prices listed on the website are in pounds sterling (£)
and are inclusive of any excise duty and VAT unless otherwise stated.
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Prices
listed on our website are per bottle (75cl), unless stated otherwise.. |
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Please
note our wine prices do not include the cost of delivery. Delivery
will be charged at our present delivery rates and we reserve the
right to change our prices without notice. Please see our terms
on delivery for further
information. |
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Special
offers are only redeemable on our website www.thespanishcellar.com
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Our
terms and conditions apply to our special offers and you agree to
be bound by these when ordering from us. |
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Gift
vouchers may only be redeemed at www.thespanishcellar.com |
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Gift
Vouchers cannot be exchanged for cash |
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Multiple
Gift Vouchers can be redeemed on a single purchase. |
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Gift
Vouchers are redeemabe against all prodcuts on www.thespanishcellar.com
including 'special offer' cases. |
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Anyone
wishing to purchase wine from us must be 18 years or over. By placing
an order you are confirming you are of legal age to purchase alcohol.
We reserve the right to refuse an order. |
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We
accept orders via our secure online shopping system, by telephone,
or if you prefer you may send us your order using our online
order form. As stated, your order will be based upon our prices
and delivery charges in force when you submit the order. |
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Please
note the set up of our secure online order system is for a half
case of wine (6 bottles) and our minimum order is 12 bottles of
wine per order. You can order two half cases of different wines
to make up the required minimum order. This minimum order of 12
bottles of wine applies to all our methods of ordering. |
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An
order cannot be processed unless a valid UK postcode is provided.
We hold no responsibility or liability to you for any late delivery
or non-delivery of wine if we find the postcode given was incorrect. |
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Once
an order is submitted we will send you written confirmation via
email detailing your order and reference number in case you need
to contact us further about your order. |
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If
a wine is unavailable when you place an order, we will contact you
detailing its next availability. |
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The
contract of sale between you and us becomes valid once the wine
is dispatched. |
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We
accept payment by cleared cheque and all major debit and credit
cards. |
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All
cards are debited in UK pounds sterling. |
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On
receipt of your order your account will be debited. |
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Payment
can be made online using our secure online shopping system or via
the telephone. Alternatively, you may print off our online order
form and send it in the post to: Nuevos Vinos de España,
31 Gladstone Street, Market Harborough, Leicestershire. LE16 9ET.
Please use a recorded delivery service. |
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Cost |
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Our
standard delivery charge is £5.99 for quantities upto 24 bottles
of wine/cava and locations on the United Kingdom mainland |
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Deliveries
outside of the United Kingdom mainland will be charged at £25.00
upto 288 bottles. |
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Please
contact us if you require quantities over and above 24 bottles on
01858 440326 |
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Cancellations |
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You
may cancel your order up to 7 working days after the day the goods
are received. |
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You
must inform us of your wish to cancel your order in writing by letter
or email (sales@thespanishcellar.com) |
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If
you decide to cancel your order before it has been despatched, we
will reimburse you in full within 30 days of the date you cancelled. |
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Should
you decide to cancel after receipt of the wine, you will be asked
to return the wine at your own cost using our courier LCB Home Delivery.
We will refund the price of your order within 30 days after the
date on which you cancelled. The refund will exclude any delivery
charges included in your original purchase price. |
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If
we do not receive the return goods within 30 days of the date on
which you cancelled, we will take this, as acceptance of the order
and no refund will be given. |
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Returns |
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We
hope you will be happy with your purchase; however, if for any reason
you are dissatisfied with your purchase, please contact
us within 24 hours of receipt of your wine to arrange pick up
by our designated courier – LCB Home Delivery |
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Return
of goods will be treated like a cancellation. |
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You
will be asked to return the wine at your own cost using our courier
LCB Home Delivery. We will refund the price of your order within
30 days after the date on which you cancelled. The refund will exclude
any delivery charges included in your original purchase price. |
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Damaged
Goods |
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On
delivery of your wine please examine all goods before signing for
your delivery. |
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If
there are any breakages, or inaccuracy with your order please notify
us by email
within 24 hours, quoting your delivery note number, found in the
top left hand corner of your invoice. |
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We
will make every effort to provide the correct order to you as soon
as possible and for the damaged good to be collected by our courier
- LCB Home Delivery, at no cost to you. |
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In
the unfortunate circumstance of receiving corked wine within your
case, please contact
us within 7 days of receipt of your order. Should this happen,
we will either refund the whole case or offer a replacement once
we have taken receipt of the remaining bottles, unopened and in
their original packaging. Only in the case of spoiled wine will
we refund delivery and collection charges. We will arrange for the
wine to be collected by our courier LCB Home Delivery and your account
will be credited accordingly. |
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We
are not liable for wine that has deteriorated as a result of unsuitable
storage after delivery. |
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This
website is owned by Nuevos Vinos de España Ltd operating
as TheSpanishCellar.com. All rights on our website and its contents
are owned or licensed to us. Accesses to the contents of the site
are for your private use only and cannot be used for any commercial
or public use. |
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All
contracts of sale are conducted in the English Language only. |
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All our terms and conditions and privacy statement regarding the
sale of wine is governed and construed in all respects in accordance
to English Law. The English Courts shall have jurisdiction to resolve
any disputes.
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